Privacy policy

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This policy explains what information Detangled Solutions ("Detangled", "we") collects through detangledsolutions.com, why we collect it and how you can contact us about it.

Information you give us

When you send an enquiry or subscribe to our newsletter, we collect the details you enter, such as your name, email address and message. Form submissions are delivered to our inbox through Web3Forms, a form processing service. We use this information only to reply to you, provide our services and, if you subscribed, send our monthly newsletter. You can unsubscribe at any time.

Cookies and analytics

We use Cloudflare Web Analytics to count visits in aggregate. It does not use cookies or track you across sites.

We also use Google Analytics with Google Consent Mode. Until you choose "Accept" on our cookie banner, Google Analytics runs in a restricted mode: it sets no cookies and sends only basic, cookieless signals (such as that a page was viewed) that Google may use to estimate overall traffic. If you accept, Google Analytics can set cookies so we can understand how people use the site, and we also load Microsoft Clarity, which records how visitors move through pages so we can improve them. Text you type into forms is masked in these recordings.

You can change your choice at any time using "Cookie settings" at the bottom of our homepage.

Who we share information with

We don't sell your information. We share it only with the service providers that help us run this website and our business, such as our website host (Cloudflare), email provider (Zoho), form service (Web3Forms) and, if you consent, analytics providers (Google and Microsoft). Some of these providers store data outside New Zealand.

How long we keep it

We keep enquiries and newsletter subscriptions for as long as needed to respond to you and run our relationship with you, and delete them when they're no longer needed.

Your rights

You can ask to see, correct or delete the personal information we hold about you. Depending on where you live, you may have additional rights under laws such as New Zealand's Privacy Act 2020, Australia's Privacy Act 1988 or the UK and EU GDPR.

Contact us

Email [email protected] with any privacy questions or requests.

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